Returns and Shipping
Returns, Refunds and Exchanges
We do not offer refunds, returns or exchanges for change-of-mind. Refunds will only be issued if the product is faulty and upon return of the faulty product. Please contact us via our Contact page to confirm your return before returning your order to us.
Please allow 1-3 business days for your order to be dispatched and additional time for delivery. Under normal circumstances, Australia Post aim for delivery within 6 business days for Standard post, and within 3 business days for Express post. However, due to the impacts of COVID-19 and currently high parcel volumes, Australia Post cannot guarantee these times.
$10 - Australia Post Standard
$15 - Australia Post Express
We offer local delivery for some orders, which means one of our staff will personally deliver your order to you. This is a convenient option for fast and safe delivery. We require customers to be home to receive items if they choose the local delivery option. Should you choose this option, we will contact you (using the information you provide to us during check out) to organise the time and date of delivery to ensure your parcel gets to you safely.
The local delivery option is available for orders over $300 and to locations within 12km of our store location.
$30 - Local Delivery
We offer FREE local pickup from our store location in Norwood. This means you can collect the item/s you have purchased online from our physical store-front. This is a convenient option for fast and free collection of your item/s. Should you choose this option, we will contact you using the information you provide to us during check out to discuss our business hours and organise available collection times.